CONTACT


 

 

schagchelstraat 38

2011 HZ Haarlem

+31 6 5111 6052

info@ce-offcial.nl

 

 

OPENING HOURS

 

monday - closed

tuesday - 11 / 17

wednesday - 11 / 17

thursday - 11 / 17

friday - 11 / 17

saturday - 11 / 17

sunday - closed

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CUSTOMER SERVICE

 

GENERAL
SHIPPING INFORMATION
TAXES & DUTIES
RETURNS
PAYMENTS

 


GENERAL

- CÉ registered with the Amsterdam Chamber of Commerce with number 64494489 and VAT number NL 00225485B84

- These general agreements and conditions shall apply to all purchase and sales agreements done by CÉ and its customers through            www.ce-official.nl
- No agreement can be created without your agreement of these terms and conditions
- By placing an order at CÉ webshop the customer accepts the terms and conditions
- CÉ can not warrant that the content of the site is at all time free of inaccuracies typographical errors. Neither can we guarantee that all   information is up to date
- CÉ may at any time change the content of the site
- The colors on your screen can be different than the original product. This will depend on the settings of your computer. We will do our best to show the right colors on our webshop


FORCE MAJEURE

- In case of force majeure CÉ has the right to cancel the contract between CÉ and the customer. A force majeure is a severe company impediment at CÉ or transport stagnation


INTELLECTUAL PROPERTY

- This website and all its sub domains are intellectual property of CÉ
- Nothing may be copied or used without permission of CÉ


COOKIES

- This website uses cookies on behalf of user friendliness. Cookies allow the country to be remembered, and ensure that the content of the shopping bag is maintained and ensure that you remain logged in if having a account


ALL RIGHTS SERVED

- Any and all material to be found on the pages of www.ce-official.nl is protected by copyright laws


SHIPPING INFORMATION

 

- Deliveries by PostNL on Monday till Saturday
- After your order has been shipped, you will receive a tracking number by e-mail
- All orders are fulfilled within 2-3 working days after receiving your payment
- We operate Monday to Saturday and not on public holidays
- Customers outside European Union can be charged with import duties or local sales taxes, for which CÉ is not responsible
the amount is approximately 12%/14% of the total amount including shipping costs, and will be collected by the DHL driver
if a delivery is rejected by the customer, the customer is responsible for any costs made
- Brazil Purchases shipped to Brazil require a tax ID number. To avoid any possible delays, make sure you have this information available when DHL contacts you. Please note, orders over 2999 USD require formal custom clearance. We recommend that you hire a broker to ensure you comply as your purchases could be confiscated if you fail to do this
- China as clearance procedures vary between Chinese gateways, please contact you local DHL on the telephone numbers below to receive further information. Call DHL from within China: 800 810 800 (landline) or: 400 810 8000 (mobile). From the rest of the world: North China; 86 10 6780 6680 - East China; 86 21 5551 4777 - South China; 86 20 8666 9288
- Gaza all orders to Gaza are temporarily suspended. To ensure you still receive your package, please select an alternative shipping address
- Jersey - UK purchases imported into Jersey can be cleared online before arriving at customs. To declare your shipment, enter the DHL tracking number assigned to your order, with acts as the unique consignment line code (CLC)
- Mexico if your order contains footwear, you must hire a licensed broker to clear customs
- GCC countries a copy of the following documents must be provided to DHL when shipment arrive to the following destinations: Saudi Arabia; your Saudi National ID or valid resident permit (igama) - Bahrain; your Civil population registration (CPR or ID card) - Qatar; your Qatar Identification number (QID)


TAXES & DUTIES

- We deliver DAP (duties at place)
- The delivery recipient is responsible for paying all customs and clearance related duty or import tax at the time of delivery, with is based on the full purchase price paid for te order (as reflected on the commercial invoice). This applies to shipping addresses outside the EU. These taxes depends on which country or, in case of the USA, which state you are in. We cannot be held accountable for these charges. These charges are at your own expense
- Our shipping forwarder will contact you when your order arrives to arrange for payment of the import fees to clear your item(s) for delivery
- Please contact the local customs bureau for any questions to the import taxes or duty fees levied by the country of import
- Please note the shipping fee of your order does not include any additional import duties, customs and local sales taxes levied by the county of import


RETURNS

- EU customers can return articles within 14 days after delivery
- We DO NOT ACCEPT returns for articles purchased in sale
- A return must be applied digitally, following the return procedure, otherwise the refund can be delayed
- You will receive a return form after sending an e-mail to info@ce-official.nl with the following information: Article description, price, size, color and reason for returning
- The goods must be returned to us in perfect conditions. Returns will only be accepted if all labels are attached and intact. CÉ cannot accept returns where labels have been removed. After 14 working days CÉ assumes that the customer has accepted the order
- Shipping charges on returned merchandise are at the customer’s expense. We advise you to provide the return shipment with a tracking number
- CÉ is not responsible for any damage, theft or loss
- All exchanges are subject to availability
- Faulty items will be exchanged to the same type of product in the same size, subject to availability
- Refunds for faulty items will be made within 30 day period following delivery


PAYMENT

- All prices are in Euro’s
- We accept payments through IDEAL (NL), MAESTRO, VISA, MASTERCARD and PAYPAL
- Shipping costs will be added to your order
- After placing your order you will receive an automatically generated confirmation by e-mail
- Payments are settled by MOLLIE